Support
SupportWe're Here to Help
At Hercules First Federal Credit Union, we’re committed to making your banking experience as smooth and stress-free as possible. Whether you need help setting up online banking, making secure transfers, or managing your account protection, we have the resources and support to assist you every step of the way.
Our dedicated team is here to answer your questions and provide guidance so you can bank with confidence. Explore our helpful tutorials, support links, and tools to make managing your finances easier than ever.
Assistance
Quick & EasyQuick Links for Easy Assistance
Ultimate ID+ Support
Protect your identity withadvanced security solutions.
Benefits+ Support
Access exclusive rewards and savings ontravel, shopping, and more.
Order Checks Online
Quickly and securely reorderchecks for your account.
Herc
Want to Chat?Meet Herc 👋 Your 24/7 Virtual Assistant
Say hello to Herc, your always-on digital sidekick—ready to help anytime, day or night.
Whether you're looking for quick answers, need help navigating our site, or want to connect with a live team member during business hours, Herc is here to make things faster, easier, and more helpful.
Here’s what Herc can do for you:
- Provide instant answers to common questions.
- Guide you step-by-step through our site.
- Connect you with live chat support (during business hours)
No waiting, no hassle—just the help you need, right when you need it.
You’ll find Herc right in the bottom-right corner of your screen—ready whenever you are.